1. Introduction

223 Media ("we," "our," "us") operates the website https://2twenty3media.com and provides podcast production and content ecosystem services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Contact us through our website or email
• Subscribe to our newsletters or updates
• Use our client portal
• Make payments for our services
• Participate in surveys or feedback forms

Types of personal information collected:

• Name and contact information (email, phone number, address)
• Business information (company name, website, industry)
• Payment information (processed securely through Stripe)
• Project details and content specifications
• Communication preferences and history
• Account credentials and profile information

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

Content and Files

When using our services, you may upload or provide:

• Audio files and podcast content
• Marketing materials and brand assets
• Project briefs and specifications
• Feedback and communication records
• Website content and multimedia files

3. How We Use Your Information

We use your information to:

• Provide and maintain our podcast production services
• Process payments and manage billing
• Communicate with you about projects and services
• Send newsletters and marketing communications (with your consent)
• Improve our website and services
• Provide customer support and respond to inquiries
• Comply with legal obligations and resolve disputes
• Detect, prevent, and address technical issues or fraud

4. Third-Party Services and Integrations

We work with trusted third-party services to enhance our offerings:

Payment Processing

• Stripe: Secure payment processing for all transactions

Customer Relationship Management

• HubSpot: Managing client relationships and communications

Email Marketing

• Brevo (Sendinblue): Newsletter and marketing communications

Data Storage and Organization

• Airtable: Project management and client data organization

Analytics and Website Services

• Google Analytics: Website traffic and user behavior analysis

These services have their own privacy policies, and we encourage you to review them.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit permission
• Safety: To protect the safety of our users or the public

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data
• Secure servers and data centers
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection

7. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required

Client project files and communications are typically retained for 3 years after project completion unless otherwise requested.

8. Your Rights and Choices

You have the right to:

• Access: Request access to your personal information
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your personal information
• Portability: Receive a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict: Limit how we use your information

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience and site functionality
• Provide personalized content and recommendations

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.